Network Telemetrics, Inc.
Announces Sale of NTi ProView Enterprise Software
to DST Systems, Inc.
DST Systems, Inc., located in Kansas City, MO, is a global provider of
information processing and computer software services and products to the
financial services industry (primarily mutual funds and investment managers),
video/broadband/satellite television industry, communications providers, and
other services industries. For the fiscal year ended 12/31/00, DST's
revenues were 1.36 billion dollars.
DST's commitment to providing its financial services and telecommunications
customers with the highest quality of outsourced IT services places extreme
demands on their computing and network environments. NTi is very pleased
to be providing DST with our unique End-to-End Performance Management and
Service Level Monitoring technologies for their complex computing environments.
DST started the search for a performance response time management system
immediately following the completion of its Y2K program so that they could offer
their customers the highest level of satisfaction available when it came to the
level of service that they where able to offer their customers. A number of
Service Level Management reporting tools where piloted, but only NTi ProView
could measure the entire end-to-end segmented transaction response time from the
mainframe , through all servers, routers and all other network devices to the
client.
Using the NTi Web Reporter, DST is now able to provide meaningful real-time drilldown
capabilities to their service centers and support staff. DST management
now has on-demand access to Service Level Compliance and Performance Summary
reports that can be provided to all of their customers leading to a greater
customer satisfaction level than has been achieved to date. Before the contract
was signed, DST required staff mathematicians to verify NTi ProView's
measurement accuracy and prove the validity of their calculations.
NTi looks forward to a long partnership with DST and ensuring that DST
continues to achieve their five-9s uptime and 24x7 service level goals.
Click here to view the DST/NTi press release in PDF format
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